Help
Support
We're here to help you get HaloPSA working in Microsoft 365.
Contact support
Email support@saetta.io. Include your company name and, if it's about a ticket, its HaloPSA ticket number. Never send passwords or API secrets.
Response times
| Plan | First response |
|---|---|
| Standard and Pro | Within 4 business hours |
| Enterprise | Within 2 business hours |
Business hours are Monday to Friday, U.S. business hours, excluding U.S. holidays.
Self-service
- Getting started guide: connect HaloPSA, install the apps, link technicians.
- Billing, plans and invoices: Saetta console → Billing.
- Problem with an AI-generated reply or summary: report it here.
- Security issue: security@saetta.io.