Trust
Subprocessors
Last updated September 26, 2026
Saetta uses a small set of service providers to run the service. Each may use data only to provide its service to us.
| Function | Purpose | Data involved | Location |
|---|---|---|---|
| Cloud hosting & application platform | Runs the Saetta service | All service data, in transit | United States |
| Managed database | Stores accounts and Customer Data | Account data, record links, SMS conversations | United States |
| Microsoft 365 | Sign-in, and delivery to Teams and Outlook | Identity, messages shown to your technicians | United States |
| SMS carrier network | Sends and receives SMS | Phone numbers, message content | United States |
| AI inference provider | Powers AI drafting and summaries | Ticket text, only when AI features are used | United States |
| Payment processor | Subscription billing | Billing contact and payment details | United States |
| Error monitoring | Detects and diagnoses failures | Error reports with content and credentials excluded | United States |
Customers can receive the named list of subprocessors under our DPA. We notify DPA customers before adding a new one. Request it at hello@saetta.io.