Terms of Service
Last updated September 26, 2026
These terms are an agreement between Vesuvio Labs LLC (“we”) and the organization that subscribes to Saetta (“Customer”, “you”). By using Saetta you agree to them.
1. The service
Saetta connects your HaloPSA instance to Microsoft Teams and Microsoft Outlook, with optional AI assistance (“AI Layer”) and customer SMS messaging (“SMS Layer”). Features depend on your plan. To use Saetta you need your own HaloPSA and Microsoft 365 subscriptions.
2. Accounts
You are responsible for the people you give access to, for keeping your Microsoft 365 and HaloPSA credentials secure, and for all activity under your account. The person accepting these terms confirms they are authorized to bind your organization.
3. Trial, plans and billing
- New accounts get a 14-day free trial with all features. No payment is taken during the trial.
- Paid plans are billed monthly in advance, per seat, with a minimum of three seats. A seat is a technician you link to Saetta. The AI Layer is billed per seat. The SMS Layer is a flat monthly fee that includes one number and a monthly message allowance; additional numbers are billed per number per month. Usage above the allowance is not blocked, and we will contact you about a suitable plan for sustained higher volume.
- Changes to seats, plan or add-ons are prorated. Prices are shown on our website and may change with at least 30 days' notice.
- Fees are non-refundable except where the law requires otherwise. You are responsible for applicable taxes.
- If the trial ends without a subscription, or a payment can't be collected after retries, we pause the service. Teams, Outlook, AI and outgoing SMS stop until billing is resolved. Incoming customer texts continue to be recorded on your HaloPSA tickets.
- You can cancel any time from the billing page. Cancellation takes effect at the end of the current billing period.
4. Your data
You keep all rights to your data, including ticket content, contacts and SMS conversations. You grant us permission to host, process and transmit it only to provide and secure Saetta, as described in our Privacy Policy. A Data Processing Addendum is available on request.
5. SMS responsibilities
You are the sender of the SMS messages you send through Saetta. You agree to:
- Obtain and keep records of your recipients' consent to receive messages, as required by law and carrier rules. This includes the U.S. Telephone Consumer Protection Act and CTIA guidelines.
- Honor opt-out requests (such as STOP) promptly, and send only lawful, non-deceptive content.
- Provide accurate business information for carrier registration, and keep it up to date.
We may suspend SMS if messages generate carrier complaints or policy violations, or put number or campaign registrations at risk.
6. AI features
AI-generated drafts and summaries may be inaccurate or incomplete. Review them before relying on them or sending them to anyone. You are responsible for content you send. You can report a problem with an AI output at saetta.io/report.
7. Acceptable use
Do not use Saetta to break the law, to send spam or unsolicited messages, to infringe others' rights, or to probe, overload or interfere with the service or other customers' data. Do not resell Saetta without our written permission.
8. Third-party services
Saetta works with HaloPSA, Microsoft 365, telecommunications carriers and other third-party services. Your use of them is governed by their own terms. We are not responsible for their availability or changes.
9. Confidentiality and security
Each party will protect the other's confidential information with reasonable care. We maintain the safeguards described on our security page.
10. Warranty disclaimer
Saetta is provided “as is” and “as available”. To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee uninterrupted or error-free operation.
11. Limitation of liability
To the extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Each party's total liability under these terms is limited to the fees you paid for Saetta in the 12 months before the claim. These limits do not apply to your payment obligations or to your indemnity obligations.
12. Indemnity
You will defend and indemnify Vesuvio Labs against third-party claims arising from your content, your SMS messages, or your breach of sections 5 or 7.
13. Term and termination
These terms apply while you use Saetta. Either party may end them for material breach that is not cured within 30 days of notice. We may suspend the service immediately to prevent harm or abuse. Sections 4 and 10–15 survive termination.
14. Changes to these terms
We may update these terms. If a change is material, we will give at least 30 days' notice by email or in the Saetta console. Continuing to use Saetta after a change takes effect means you accept it.
15. General
These terms are governed by the laws of the state in which Vesuvio Labs LLC is organized, without regard to conflict-of-laws rules. They are the entire agreement about Saetta and replace any prior agreement on the subject. If a provision is unenforceable, the rest remains in effect.